Terms and Conditions of Reservation

Policies:

• You must be at least 18 to reserve a room.
• Guest charges and room capacity:
  • Total maximum number of guests per room/unit is 3.
  • Maximum number of adults per room/unit is 2.
  • Maximum number of children per room/unit is 1 if 2 adults are present in the room, or 2 if 1 adult is present in the room.
  • Guests aged 10 and under, at time of travel, are considered to be children.
• Within 24 hours of your reservation request, you will be contacted with confirmation and total cost of your reservation. Prices and availability are not guaranteed until full payment is received.

Pricing and payment:

• Once you have been contacted with the details of your reservation and the total payment required, payment within 14 days will guarantee your reservation. After 14 days, we cannot guarantee that your room will be available.
• Any changes to or cancellation of your reservation may result in fees up to the full cost of your stay.

Cancellations and changes:

• Cancellations or changes made before or at 12:00 GMT on the day before check-in are subject to a 1 Night Room Rate penalty per room.
• Cancellations or changes made after 12:00 GMT on the day before check-in are subject to a 100% penalty per room.
• All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of Yeraz Hotel.
• In the case of multiple rooms reserved together, penalties apply to each room that is cancelled or changed.