Privacy and Security Policy
We strive to deliver outstanding products, services, and experiences. We value your business and, most importantly, your loyalty. We recognize that privacy is an important issue. This Privacy Policy demonstrates our commitment to assuring a strong and meaningful customer relationship, and addresses questions about the type of personal information we collect on our websites, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us.
On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.
More detail about the personal information we collect and the collection of information through web technologies such as "cookies," is described below in the section called "Categories of Information We Collect." More information about the third parties with whom we may share your personal information is described below in the section called "Sharing Personal Information Collected on our Website."
As used in this Policy, the terms "we", "our" and "us" mean Yeraz Hotel.
Categories of Information We Collect
Making Reservations:
When you make a reservation, we will request your name and contact information information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure, and room preferences.
Requests for Information
When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.
Contacting Us by Email with Questions or Comments
When you send us an email from our site, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.
Accessing and Reviewing Profile Information
We only use your personal information for the duration of your stay with us. During this time, if any of your information changes, you may contact us, quoting the appropriate reference number, and informing us of the new information. After the end of your stay, information may remain in our customer database, but this is only for archival and historical purposes, and will not be used again. Hence, there is no way of updating this information.
Collection of Information Through Web Technologies
We currently do not use web technologies to collect information.
Sharing Personal Information Collected on our Website
Yeraz Hotel will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).
Other than the above mentioned exception, Yeraz Hotel will never share your personal information with any third-parties without your prior explicit permission.
Third Party Websites
From time to time, we may suggest third-party websites which may offer extended information or compliment our products or services. This information is offered as a courtesy, and as such, we take no responsibility for the accuracy or relevence of such third-party information, or the contents of such sites.
Privacy Policy Changes
In the future, we may make changes to this Privacy Policy. The revised Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information.
Effective Date
This Privacy Policy is effective as of 19 July 2010.
Changes Since the Last Revision
The Privacy Policy has been amended to allow information sharing with third-parties where prior explicit permission has been obtained from the customer. Some terms have also been explained more clearly.